Shipping Policy

Thank you for choosing Pet Nest. We are dedicated to delivering your orders safely and within the promised time. Please review the information below to understand how our shipping process works.

Processing & Delivery Schedule

Order Processing Time:
Orders are processed within 0–2 business days (Monday to Friday). Orders placed on weekends or public holidays are handled on the next working day.

Daily Cut-Off Time:
Orders placed before 4:00 PM EST (GMT-05:00) are processed on the same business day.

Shipping Time:
After dispatch, standard delivery usually takes 2–4 business days (Monday to Friday).

Estimated Delivery Time:
From order confirmation to delivery, the total expected time is around 2–6 business days. Delays may happen due to weather conditions, courier issues, or high seasonal demand.

Shipping Details

Shipping Method: Standard U.S. Shipping

Shipping Cost: Free shipping is available on all orders within the United States

Delivery Area: We currently ship only within the United States

Courier Partners: We work with trusted carriers such as USPS, UPS, DHL, and OSM to ensure reliable delivery

Tracking & Order Changes

Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number. Tracking details may take 24–48 hours to update.

Order Changes or Cancellation:
If you need to make changes or cancel your order, contact us immediately at support@petnest.com. We can only modify orders before they are shipped. After dispatch, no changes can be made. Approved cancellations will follow our Return & Refund Policy.

Delivery Issues

Incorrect Address:
Please double-check your shipping details at checkout. Pet Nest is not responsible for deliveries sent to incorrect or incomplete addresses provided by customers. If a package is returned due to an address error, additional shipping charges may apply. Contact us immediately if you notice any mistake.

Delayed or Missing Orders:
If your order does not arrive within the expected time, reach out to our support team. We will coordinate with the courier service to resolve the issue.

Damaged Packages:
If your package arrives damaged, try to refuse it at delivery if possible. Otherwise, contact us with clear photos of the damage so we can assist you under our Return & Refund Policy.

Taxes & Timeline Summary

Taxes:
All applicable sales taxes are already included in the product prices as per U.S. regulations.

Quick Overview:

  • Order Cut-Off Time: 4:00 PM EST
  • Processing Time: 0–2 Business Days
  • Delivery Time: 2–4 Business Days
  • Total Estimated Time: 2–6 Business Days

Business Info

Brand Name: Pet Nest
Customer Support: 24/7
Business Operating Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Email: info@petnest.store
Physical Address: 6817 Hazelnut Spice Dr Sun City Center 33573,United States