Thank you for choosing Pet Nest. We are committed to ensuring that your orders are delivered safely, efficiently, and within the expected timeframe. Please review the details below to understand how our shipping process works.
Processing & Delivery Schedule
Order Processing Time:
Orders are processed within 0–2 business days (Monday to Friday). Orders placed on weekends or public holidays are processed on the next working business day.
Daily Cut-Off Time:
Orders placed before 4:00 PM EST (GMT-05:00) are processed on the same business day whenever possible.
Shipping Time:
Once dispatched, standard delivery typically takes 2–4 business days (Monday to Friday), depending on the carrier and destination.
Estimated Delivery Time:
From order confirmation to final delivery, the total expected timeframe is approximately 2–6 business days. Delays may occasionally occur due to weather conditions, courier delays, or high seasonal demand.
Shipping Details
Shipping Method: Standard U.S. Shipping
Shipping Cost: Free shipping is available on all orders within the United States
Delivery Area: We currently ship only within the United States
Courier Partners: We work with trusted carriers such as USPS, UPS, DHL, and OSM to ensure reliable and timely delivery
Tracking & Order Changes
Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please note that tracking updates may take 24–48 hours to appear in the system.
Order Changes or Cancellation:
If you need to modify or cancel your order, please contact us immediately at support@petnest.com. Changes or cancellations can only be made before the order has been shipped. Once dispatched, no modifications can be made. Approved cancellations will be handled in accordance with our Return & Refund Policy.
Delivery Issues
Incorrect Address:
Please ensure that your shipping information is entered correctly at checkout. Pet Nest is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer. If a package is returned due to an address error, additional shipping charges may apply. We recommend contacting support as soon as possible if you notice any mistake.
Delayed or Missing Orders:
If your order does not arrive within the expected delivery timeframe, please contact our support team. We will work with the courier service to investigate and resolve the issue as quickly as possible.
Damaged Packages:
If your package arrives damaged, you should refuse delivery if possible. If that is not possible, please contact us immediately and provide clear photos of the damage so we can assist you under our Return & Refund Policy.
Taxes & Timeline Summary
Taxes:
All applicable sales taxes are included in product prices in accordance with U.S. regulations.
Quick Overview:
- Order Cut-Off Time: 4:00 PM EST
- Processing Time: 0–2 Business Days
- Shipping Time: 2–4 Business Days
- Total Estimated Delivery Time: 2–6 Business Days
Business Information
Brand Name: Pet Nest
Customer Support: 24/7
Business Operating Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Email: info@petnest.store
Physical Address: 6817 Hazelnut Spice Dr, Sun City Center 33573, United States