At Pet Nest, your satisfaction is our top priority. If your purchase does not meet your expectations, we offer a simple and fair return and refund process designed to make things as smooth as possible. By placing an order with Pet Nest, you agree to the terms outlined below.<\/p>\n\n\n\n
You may request a return within 30 days of receiving your order. To qualify for a return, items must meet the following conditions:<\/p>\n\n\n\n
Important:<\/strong> Before sending any item back, you must first contact our support team for approval.<\/p>\n\n\n\n Email:<\/strong> support@petnest.com<\/a> Once your request is reviewed and approved, we will send you a return label via email. You can print it and ship the item back to our registered address. Please note that returns sent without prior approval will not be accepted or processed.<\/p>\n\n\n\n If you receive a damaged, faulty, or incorrect product, you must inform us within 7 days of delivery by contacting support@petnest.com<\/a>.<\/p>\n\n\n\n Please include clear photos showing the issue so our team can review your case properly. After verification, you will be eligible to choose one of the following options:<\/p>\n\n\n\n Replacement delivery times may vary depending on your location and product availability.<\/p>\n\n\n\n We do not offer direct exchanges. If you would like a different product, size, or variation, you will need to return the original item and place a new order separately.<\/p>\n\n\n\n However, in cases involving damaged or incorrect items, we will provide a replacement at no additional cost.<\/p>\n\n\n\n Pet Nest does not charge any restocking fees on returned items. This ensures a fair and transparent return process for all customers.<\/p>\n\n\n\n Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.<\/p>\n\n\n\n Please note that bank or payment provider processing times may vary. Shipping charges are non-refundable.<\/p>\n\n\n\n Orders can be canceled for a full refund only if they have not yet been shipped.<\/p>\n\n\n\n Once an order has been dispatched, cancellation is no longer possible. However, you may still return the item after delivery by following this return policy.<\/p>\n\n\n\n All discount codes must be applied during checkout. We are unable to apply discounts or issue refunds for promotional codes that were not used at the time of purchase.<\/p>\n\n\n\n If your refund has not been received within 5 business days after approval, please contact us at support@petnest.com<\/a> with your order number so we can assist you promptly.<\/p>\n\n\n\n
Items that show signs of use, wear, or damage caused by the customer may not be accepted. Products marked as final sale, customized, or personalized items are not eligible for return under any circumstances.<\/p>\n\n\n\n2. How to Request a Return<\/h1>\n\n\n\n
Required Details:<\/strong> Order number and reason for return<\/p>\n\n\n\n3. Damaged, Defective, or Wrong Items<\/h1>\n\n\n\n
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4. Exchanges<\/h1>\n\n\n\n
5. Restocking Fees<\/h1>\n\n\n\n
6. Refund Process<\/h1>\n\n\n\n
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7. Order Cancellation<\/h1>\n\n\n\n
8. Discounts & Promotions<\/h1>\n\n\n\n
Business Information<\/h1>\n\n\n\n