{"id":29,"date":"2026-04-14T18:22:29","date_gmt":"2026-04-14T18:22:29","guid":{"rendered":"https:\/\/petnestus.store\/?page_id=29"},"modified":"2026-04-15T17:37:12","modified_gmt":"2026-04-15T17:37:12","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/petnestus.store\/?page_id=29","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29\" class=\"elementor elementor-29\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-792e000 e-flex e-con-boxed e-con e-parent\" data-id=\"792e000\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-776f41b text-center wd-el-page-heading elementor-widget elementor-widget-wd_page_heading\" data-id=\"776f41b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_page_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"entry-title title\">Return and Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b32674 elementor-widget elementor-widget-wd_text_block\" data-id=\"1b32674\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>At <strong data-start=\"121\" data-end=\"133\">Pet Nest<\/strong>, your satisfaction is our top priority. If your purchase does not meet your expectations, we offer a simple and fair return and refund process. By placing an order with Pet Nest, you agree to the terms outlined below.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f9a1525 e-con-full e-flex e-con e-parent\" data-id=\"f9a1525\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbc03c3 elementor-widget elementor-widget-heading\" data-id=\"bbc03c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Return Eligibility (30 Days)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99fd1ba elementor-widget elementor-widget-wd_text_block\" data-id=\"99fd1ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"396\" data-end=\"514\">You may request a return within 30 days of receiving your order. To qualify, items must meet the following conditions:<\/p><ul data-start=\"516\" data-end=\"677\"><li data-start=\"516\" data-end=\"545\">Must be unused and unworn<\/li><li data-start=\"546\" data-end=\"580\">Returned in original condition<\/li><li data-start=\"581\" data-end=\"638\">Include all original packaging, tags, and accessories<\/li><li data-start=\"639\" data-end=\"677\">Must not be damaged after delivery<\/li><\/ul><p data-start=\"679\" data-end=\"866\"><strong data-start=\"679\" data-end=\"693\">Important:<\/strong><br data-start=\"693\" data-end=\"696\" \/>Items that show signs of use or damage caused by the customer may not be accepted. Products marked as final sale, customized, or personalized are not eligible for return.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a38ebae e-con-full e-flex e-con e-parent\" data-id=\"a38ebae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e80e540 elementor-widget elementor-widget-heading\" data-id=\"e80e540\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. How to Request a Return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-467313e elementor-widget elementor-widget-wd_text_block\" data-id=\"467313e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"906\" data-end=\"970\">Before sending any item back, you must contact our support team.<\/p><ul data-start=\"972\" data-end=\"1067\"><li data-start=\"972\" data-end=\"1006\"><strong data-start=\"974\" data-end=\"984\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"985\" data-end=\"1004\">support@petnest.com<\/a><\/li><li data-start=\"1007\" data-end=\"1067\"><strong data-start=\"1009\" data-end=\"1030\">Required Details:<\/strong> Order number and reason for return<\/li><\/ul><p data-start=\"1069\" data-end=\"1261\">Once your request is approved, we will send you a return label via email. You can print it and ship the item back to our registered address. Returns sent without approval will not be accepted.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-130887a e-con-full e-flex e-con e-parent\" data-id=\"130887a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-449e966 elementor-widget elementor-widget-heading\" data-id=\"449e966\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Damaged, Defective, or Wrong Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ccc55e elementor-widget elementor-widget-wd_text_block\" data-id=\"9ccc55e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"1312\" data-end=\"1438\">If you receive a damaged, faulty, or incorrect product, please inform us within 7 days of delivery at <strong data-start=\"1414\" data-end=\"1437\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1416\" data-end=\"1435\">support@petnest.com<\/a><\/strong>.<\/p><p data-start=\"1440\" data-end=\"1523\">Make sure to include clear photos of the issue. You will have the option to choose:<\/p><ul data-start=\"1525\" data-end=\"1568\"><li data-start=\"1525\" data-end=\"1550\">A replacement product<\/li><li data-start=\"1551\" data-end=\"1568\">A full refund<\/li><\/ul><p data-start=\"1570\" data-end=\"1634\">(Replacement delivery time may vary depending on your location.)<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b918c7 e-con-full e-flex e-con e-parent\" data-id=\"0b918c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a79cac elementor-widget elementor-widget-heading\" data-id=\"8a79cac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3ac254 elementor-widget elementor-widget-wd_text_block\" data-id=\"f3ac254\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"1660\" data-end=\"1794\">We do not offer direct exchanges. If you want a different product, please return the original item and place a new order separately.<\/p><p data-start=\"1796\" data-end=\"1880\">For damaged or incorrect items, we will provide a replacement at no additional cost.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f50277 e-con-full e-flex e-con e-parent\" data-id=\"6f50277\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb912d1 elementor-widget elementor-widget-heading\" data-id=\"bb912d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Restocking Fees<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eeabb44 elementor-widget elementor-widget-wd_text_block\" data-id=\"eeabb44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"1912\" data-end=\"1968\">Pet Nest does not charge any restocking fees on returns.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15026da e-con-full e-flex e-con e-parent\" data-id=\"15026da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44f05fb elementor-widget elementor-widget-heading\" data-id=\"44f05fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Refund Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ba19f2 elementor-widget elementor-widget-wd_text_block\" data-id=\"8ba19f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-start=\"1999\" data-end=\"2078\">After receiving and inspecting your returned item, we will notify you by email.<\/p><ul data-start=\"2080\" data-end=\"2212\"><li data-start=\"2080\" data-end=\"2143\">Approved refunds are issued to your original payment method<\/li><li data-start=\"2144\" data-end=\"2212\">Processing time is usually within 5 business days after approval<\/li><\/ul><p data-start=\"2214\" data-end=\"2298\"><strong data-start=\"2214\" data-end=\"2223\">Note:<\/strong><br data-start=\"2223\" data-end=\"2226\" \/>Bank processing times may vary, and shipping charges are non-refundable.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41b8573 e-con-full e-flex e-con e-parent\" data-id=\"41b8573\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1bc4eb7 elementor-widget elementor-widget-heading\" data-id=\"1bc4eb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Order Cancellation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bb846d elementor-widget elementor-widget-wd_text_block\" data-id=\"4bb846d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>Orders can be canceled for a full refund before they are shipped. Once the order has been dispatched, cancellation is no longer possible. However, you can still return the item following this policy.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3aeb061 e-con-full e-flex e-con e-parent\" data-id=\"3aeb061\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6656eb9 elementor-widget elementor-widget-heading\" data-id=\"6656eb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Discounts &amp; Promotions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c02c33 elementor-widget elementor-widget-wd_text_block\" data-id=\"1c02c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>All discount codes must be applied during checkout. We cannot apply or refund discounts after an order has been placed.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e0ad18 e-con-full e-flex e-con e-parent\" data-id=\"3e0ad18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9982555 elementor-widget elementor-widget-wd_text_block\" data-id=\"9982555\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p>If your refund has not been received within 5 business days after approval, please contact us at <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2819\" data-end=\"2838\">support@petnest.com<\/a> with your order number, and we will assist you promptly.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47e1c50 elementor-widget elementor-widget-heading\" data-id=\"47e1c50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Business Info<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f756d0 elementor-widget elementor-widget-wd_text_block\" data-id=\"7f756d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><strong>Brand Name:<\/strong> Pet Nest<br \/><strong>Customer Support:<\/strong>\u00a024\/7<br \/><strong>Business Operating Hours:<\/strong>\u00a09:00 AM to 4:00 PM (Monday to Friday)<br \/><strong>Business Email:\u00a0<\/strong>info@petnest.store<br \/><strong>Physical Address:<\/strong> 6817 Hazelnut Spice Dr Sun City Center 33573,United States<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Refund Policy At Pet Nest, your satisfaction is our top priority. If your purchase does not meet your<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/petnestus.store\/index.php?rest_route=\/wp\/v2\/pages\/29","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/petnestus.store\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/petnestus.store\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/petnestus.store\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/petnestus.store\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=29"}],"version-history":[{"count":5,"href":"https:\/\/petnestus.store\/index.php?rest_route=\/wp\/v2\/pages\/29\/revisions"}],"predecessor-version":[{"id":1690,"href":"https:\/\/petnestus.store\/index.php?rest_route=\/wp\/v2\/pages\/29\/revisions\/1690"}],"wp:attachment":[{"href":"https:\/\/petnestus.store\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=29"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}